Reference

How 000bd Handles Your Personal Information

This Privacy Policy sets out exactly what data 000bd collects when you open an account, deposit through bKash, Nagad, or Rocket, and use the platform — and what we do with it.

Account data kept securebKash, Nagad, Rocket payment data protectedYour rights clearly statedContact path for data requestsApplies to all eligible regions
000bd How 000bd Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply practical, layered measures to keep your data safe — from the moment you enter your bKash number at the cashier desk to when your withdrawal clears back to your Rocket wallet. Here is how those measures work in practice across the four areas that matter most to your account.

Account Security

Your account is protected by password authentication and OTP verification sent to your registered mobile number. We do not store your wallet PIN or mobile banking credentials at any point.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Active account data is kept for the life of your account. After closure, we retain only what applicable law requires — typically transaction records linked to bKash, Nagad, or Rocket payments — and delete the rest on a rolling basis.

Requesting Changes

You have the right to access, correct, or ask us to delete your personal data, subject to legal retention obligations. Submit your request via live chat or email with your registered phone number as reference.

DATA CONTACT PATHS

Reach Us About Your Privacy

If you want to request access to your data, ask us to correct it, or raise a concern about how we handle your information, our support team handles privacy requests directly. You can reach us through the channels below. We aim to respond to data-related requests within a reasonable timeframe, and we will always confirm receipt so you know your request is being handled.

Team online

Live Chat

Start a live chat session from any page on 000bd. Our support team handles privacy and data questions alongside account and payment help.

Email Support

Send your data request or privacy concern to our support email. Include your registered phone number so we can locate your account quickly.

Account Help Desk

Log into your account and open a support ticket from the help section. This is the most direct path for account-linked data and wallet verification queries.

Common Questions About Your Data on 000bd

These are the questions we hear most often about how your data is used. If your question is not covered here, reach out through live chat or the account help desk and we will respond directly.

We collect your name, phone number, email address, and the mobile wallet details you provide — such as your bKash or Nagad number — along with device and session data generated during your visit.

We only share your data where necessary to process a transaction — for example, passing your Rocket or bKash details to the payment processor handling your deposit or withdrawal. We do not sell your data.

After account closure, we remove personal data that is no longer needed. Transaction records linked to bKash, Nagad, or Rocket payments may be retained for the period required under applicable law.

Contact our support team via live chat or email, include your registered phone number, and request a data access report. We will confirm receipt and respond within a reasonable timeframe.

Yes. You can request deletion of your personal data. We will action it subject to any legal obligations to retain certain records, such as payment transaction history for regulatory purposes.

This policy applies to accounts opened through 000bd in eligible regions. Whether it applies to you specifically depends on your local law. Check with our support team if you are unsure about your eligibility.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.